Contact Support

Can't find the answer you need? We're here to help!

Before Contacting Support

Please try these first:

1. Search this help center for your issue
2. Try the quick fixes in Common Issues
3. Restart the app and your device
4. Update to the latest version of GLPea

This helps us resolve your issue faster if you do need to contact us.

How to Contact Us

Email Support

Email: support@glpea.app

What to include:

• Your email address (the one you use for GLPea)
• Your device (e.g., iPhone 14, Apple Watch Series 8)
• Your iOS version (Settings → General → About)
• GLPea version (Settings → About)
• Description of the issue
• Screenshots if helpful

In-App Contact

1. Open GLPea
2. Go to Settings
3. Tap Contact Support
4. This opens an email with device info pre-filled

Response Time

We aim to respond within:

• 24-48 hours for most issues
• Same day for critical problems (data loss, account access)

What Support Can Help With

We Can Help With:

• Account access issues
• App bugs and crashes
• Data sync problems
• Feature questions
• Billing inquiries
• Privacy concerns

We Cannot Help With:

• Medical advice about your medication
• Prescription questions
• Dosing recommendations
• Side effect management

Medical Questions

GLPea is a tracking tool, not medical advice. For questions about your medication, dosing, or side effects, please contact your healthcare provider.

Helpful Information to Provide

The more details you share, the faster we can help:

For App Issues

- What were you trying to do?
- What happened instead?
- Does it happen every time?
- Any error messages (exact text)?
- When did it start happening?

For Account Issues

- Email address used for GLPea
- Did you use Apple Sign In?
- When did you create the account?
- Can you access any part of the app?

For Sync Issues

- What devices are involved?
- What data isn't syncing?
- Are devices connected (same WiFi, Bluetooth)?
- When did you last see it work correctly?

Screenshots and Screen Recordings

A picture is worth a thousand words!

Take a Screenshot

• iPhone: Side button + Volume Up
• Attach to your support email

Record Your Screen

1. Settings → Control Center → Add Screen Recording
2. Open Control Center
3. Tap the record button
4. Show the issue
5. Tap the red status bar to stop
6. Share the recording with support

Social Media

We're also on social media, but for account-specific issues, email is better:

• Twitter/X: @GLPeaApp
• Instagram: @GLPeaApp

Social media is great for:

• General questions
• Feature suggestions
• Sharing your experience

Not ideal for:

• Account-specific problems
• Technical troubleshooting
• Privacy-sensitive questions

Feature Requests

Have an idea to make GLPea better?

1. Email us at feedback@glpea.app
2. Or use the in-app feedback option: Settings → Send Feedback

We read every suggestion! Popular requests influence our roadmap.

Bug Reports

Found a bug? Please report it:

Include:

• Steps to reproduce (how do we see the bug?)
• What you expected to happen
• What actually happened
• How often it occurs
• Screenshots or recordings

The more detail, the faster we can fix it.

App Store Reviews

While we appreciate reviews, we can't respond to them or help with specific issues there. For support, please contact us directly.

If you're happy with GLPea after we resolve your issue, we'd love a review!

Privacy in Support

When you contact support:

• We only access data needed to help you
• We never share your health data externally
• Conversations are kept confidential
• We follow our Privacy Policy

Emergency Information

Medical Emergency

If you're experiencing a medical emergency, call emergency services (911 in US) immediately. GLPea support cannot provide medical assistance.

For medication-related concerns, contact:

• Your prescribing doctor
• Your pharmacist
• Poison Control (1-800-222-1222 in US) if needed

Thank You

We're grateful you use GLPea and appreciate your patience when issues arise. We're a small team committed to making the best possible medication tracking experience.