Common Issues

Having trouble with GLPea? Here are solutions to the most common problems users encounter.

Quick Fixes

Before diving into specific issues, try these general solutions:

Restart the App

1. Swipe up to see recent apps
2. Swipe GLPea away to close it
3. Open GLPea again

Restart Your Device

Sometimes a simple restart fixes syncing and performance issues.

Check for Updates

1. Open the App Store
2. Tap your profile icon
3. Scroll to find GLPea
4. Tap Update if available

Check Your Connection

Many features require internet:

• Try opening Safari to verify connectivity
• Switch between WiFi and cellular
• Toggle Airplane Mode on/off

Most Common Issues

Can't Sign In

Wrong password:

1. Tap Forgot Password? on sign-in screen
2. Enter your email
3. Check your inbox for reset link
4. Create a new password

Account not found:

• Double-check the email address
• Try Apple Sign In if that's how you registered
• Make sure you're not creating a new account by mistake

Network error:

• Check internet connection
• Try a different network (WiFi vs cellular)
• Wait and try again (may be temporary server issue)

Dashboard Shows Wrong Information

Countdown incorrect:

1. Check your protocol settings (Settings → Edit Protocol)
2. Verify your last logged dose date is correct
3. Pull down to refresh the dashboard

Stats not updating:

• Log new data to see updates
• Pull down to refresh
• Check that you're looking at today's data

Can't Log a Dose

Button not responding:

• Restart the app
• Check internet connection
• Ensure you're signed in

Wrong dose amount showing:

• Update your protocol first (Settings → Edit Protocol)
• The dose shown matches your current protocol

Data Not Syncing

See detailed sync troubleshooting →

Notifications Not Working

See detailed notification troubleshooting →

Account Issues

Forgot Password

1. On sign-in screen, tap Forgot Password?
2. Enter your email address
3. Check email (including spam folder)
4. Click the reset link within 1 hour
5. Create a new password

Can't Remember Which Email I Used

• Check your email history for "GLPea" welcome emails
• Try signing in with Apple Sign In
• Contact support with any identifying information

Want to Change My Email

1. Go to Settings → Edit Profile
2. Update your email address
3. Verify the new email

Want to Delete My Account

1. Go to Settings → Account
2. Tap Delete Account
3. Confirm deletion

This is permanent

Export your data first if you want to keep a copy.

App Performance

App Running Slowly

• Close other apps running in background
• Restart your device
• Ensure you have free storage space
• Update to the latest iOS

App Crashes on Open

1. Restart your device
2. Update GLPea from App Store
3. If still crashing, delete and reinstall (you won't lose data—it's tied to your account)

Battery Drain

GLPea is designed to be battery-efficient. If you notice drain:

• Check Background App Refresh settings
• Remove Watch complications if not needed
• Reduce notification frequency

Data Issues

Lost My Data

Your data is tied to your account:

1. Ensure you're signed in with the correct account
2. Check that you didn't accidentally create a new account
3. Data syncs from the cloud—wait for sync to complete

Duplicate Entries

To remove duplicates:

1. Go to History
2. Find the duplicate
3. Tap to open
4. Delete the extra entry

Wrong Date on a Log

1. Go to History
2. Find the entry
3. Tap Edit
4. Change the date/time
5. Save

Apple Watch Issues

Watch App Not Installed

1. Open Watch app on iPhone
2. Scroll to GLPea
3. Ensure it's toggled ON

Watch Not Syncing

1. Ensure Watch and iPhone are connected
2. Open GLPea on both devices
3. Wait for sync
4. Restart both devices if needed

More Watch troubleshooting →

Still Having Problems?

If the solutions here don't help:

1. Search this help center for specific error messages
2. Check for updates in the App Store
3. Contact support with details about your issue

Contact Support →