Sync Problems

GLPea syncs data between your devices and the cloud. If your data isn't appearing where you expect, here's how to troubleshoot.

How Syncing Works

What Gets Synced

• Dose logs
• Weight entries
• Water intake
• Symptoms
• Protocol settings
• Account preferences

Where Data Syncs

Device	Syncs To
iPhone	Cloud servers
Apple Watch	iPhone (then cloud)
New device	Cloud to device

When Syncing Happens

• On change: When you log something
• On open: When you launch the app
• Periodically: Background refresh (if enabled)

Common Sync Issues

Data from iPhone Not on Watch

Check Connection:

1. Open Control Center on Watch
2. Look for phone icon (indicates connection)
3. If disconnected, bring devices closer together

Force Sync:

1. Open GLPea on iPhone
2. Open GLPea on Watch
3. Wait 30 seconds

Restart Devices:

1. Restart Apple Watch
2. Restart iPhone
3. Open GLPea on both

Data from Watch Not on iPhone

Open the iPhone App: Data syncs when GLPea is active on iPhone. Open the app and wait.

Check Connection: Ensure Watch and iPhone are connected via Bluetooth.

Manual Refresh: On iPhone, pull down on the dashboard to refresh.

Data from Old iPhone Not on New iPhone

Sign In with Same Account:

1. On new iPhone, sign in with your GLPea account
2. Wait for data to download from cloud
3. This may take a few minutes for large histories

Check Account: Verify you're using the same email/Apple ID as before.

Changes Not Saving

Check Internet:

• No connection = data saved locally only
• Sync happens when connection returns
• Try toggling Airplane Mode

App in Background:

• Bring GLPea to foreground
• Wait for sync indicator
• Keep app open until sync completes

Sync Indicators

On iPhone

• Spinner: Sync in progress
• Checkmark: Sync complete
• Cloud with X: Sync failed (will retry)

On Watch

• Data appears = sync worked
• Old data = sync pending
• Open iPhone app to force sync

Troubleshooting Steps

Step 1: Check Internet Connection

1. Open Safari and load a webpage
2. If it fails, fix your connection first
3. Try WiFi and cellular both

Step 2: Force Close and Reopen

1. On iPhone: Swipe up, swipe GLPea away, reopen
2. On Watch: Press side button, swipe GLPea away, reopen
3. Wait for sync

Step 3: Check Account

Verify you're signed into the correct account:

1. Go to Settings
2. Look at the email shown
3. If wrong, sign out and sign in to correct account

Step 4: Restart Devices

1. Restart iPhone
2. Restart Apple Watch
3. Open GLPea on iPhone first, then Watch

Step 5: Check for Updates

1. Update GLPea from App Store
2. Update iOS if available
3. Update watchOS if applicable

Step 6: Reinstall App

As a last resort:

1. Note that reinstalling won't lose data (it's in the cloud)
2. Delete GLPea from iPhone
3. Reinstall from App Store
4. Sign in with your account
5. Data will sync from cloud

Apple Health Sync

Separate from device-to-device sync, Apple Health integration has its own settings.

Health Data Not Syncing

1. Go to Settings → Health Sync
2. Verify the toggles are ON for data you want
3. Check iPhone Settings → Health → GLPea for permissions

Duplicate Weight Entries

If you log in GLPea AND have a smart scale:

• Check if both are writing to Apple Health
• GLPea filters duplicates when importing
• You may need to disable one source

Learn about Health Sync →

Background App Refresh

For better sync when you're not actively using GLPea:

1. Go to iPhone Settings → General → Background App Refresh
2. Ensure it's ON globally
3. Ensure GLPea is ON in the list

Battery Consideration

Background refresh uses minimal battery but can be disabled if you prefer manual sync only.

Conflict Resolution

If the same entry is edited on multiple devices:

• Most recent wins: The last change is kept
• Rare occurrence: This usually only happens if editing while offline
• Check history: Verify the correct version saved

Still Having Sync Issues?

If nothing above helps:

1. Note what data is missing
2. Screenshot the issue if possible
3. Contact support with details

Contact Support →